Zomato — order not delivered and refund not initiated as well

Address:

Gurgaon, New Delhi, Delhi, 110018

Just wanted to share this issue and don't whether this is happening with me only and it has happened with others as well. Today i placed an order at 11.40 and order is confirmed as well by the resturant and the expected time was 30 that mean 12.10 but still didn't get the orders. I tried several times to call zomato valet but he is not picking the call and i pinged someone from customer care executive but didn't get any respnse. So overall i didn't get my order and refund for that food as well.
As there is no customer care number so not able to reach there. As of now i can see that zomati valet is on the door but actually it is not he is no nearby.
Don't know whom i should contact and what is the procedure to raise this in consumer form and this is really too worst experience and might be they are doing the same with others as well.