Zomato — order not delivered but money debited

Address:

Greater Noida West,Panchsheel green 1 society, Gautam Buddh Nagar, Uttar Pradesh, 201318

My order No [protected] . i ordered food on zomato at 2nd oct 19 10.30pm but my order not delivered.after place order i call to deliver boy who switched off their mobile and at night 12 pm i waited to that food but not deliver after 1 pm in zomato App show the order is delivered .while the payment of order deducted while ordered .
Zomato have any such a good policy and know the Customer value .your employee cheat both Company and Customer .tell me one thing while i had not Receive the order then how you show "your order is Deliver" is there any confirmation policy from customer like OTP . plz return my money ASAP.