[Resolved]  Zomato — order not delivered by restaurant and didn't refund money

I order food on zomato from box8 desi meals with orderid : [protected]. After waiting about 1½hours, i called box8 restaurant and they said it was not possible to deliver to my location and cancelled the order. But in zomato, it's showing that order was delivered. The chat support in the app is the worst. They're not replying to my mails and tweets.