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Zomato — Order not delivered - Dominoes & Zomato (Need my refund)

I have placed an order at 7:23 PM on 28 June and order was promised to deliver at 7:53 PM . Currently time is 8:35 PM (more than an hr), but still order is not delivered and it is on "Order preparing" state.
This is highly unethical from Zomato and Dominoes.
Customer care executives are also unable to resolve the issue and leaving the chat in the middle.
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