Zomato — order not delivered for a prepaid order

Address:

New Delhi, Delhi, 110027

I am living in newzealand and my partner in india was craving for a good evening snack of momos and then i thought about zomato as they’re the only best ones to help.
I made the order on zomato of momos from wow momos and paid pnline for that.
Kept on waiting i slept. Next morninh i asked my partner but she didn’t receive any order. I was surprised. I cross checked the address and the contact provided by me. Everything was right and corect. So i confronted zomato chat people to which they refused to look into the case and said no
It’s too late for us to verify the issue. Like what the heck? I told them am ordering from
Overseas. And i mentioned it was a surprise for my partner in india.
And until now they are refusing to verify the order. Because in actual
The order was never delivered because my partners wasn’t hoke at that time of delivery. Never expected this from zomato.
Is that what i expect from zomato? A company on which i am relying from so many years.

Shame it is.