Zomato — order not delivered however payment taken

Address:

401107

Hi,

Order id - [protected]

I had placed an order on 10th sept from subway through zomato. Order was accepted and payment of rs - 516 was taken from my credit card.

Later zomato executive calls and says he cannot deliver the parcel as it is far. Then why was the order accepted???

I have the call recording of your executive where is refusing to the deliver the parcel.

How can he say the address was wrong when i have been ordering stuff at the same address. Stop believing thr liar executives.

I have been following up since 10days for a refund and i am still not getting a resolution.

I received an email from zomato team vishwas singh that refund will be processed in 5-7 days. Which is still not done.

Zomato team is not reading the entire email before responding. I am fedup with their lame responses.

For mere rs-516 zomato customer care team is giving me mental torture.

I request your assistance in resolving my issue.

I also have the mail from zomato team that refund will be processed however they are refusing now.