Zomato — order not delivered in 4 hours..

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Today i ordered from zomato and restaurant snack adda noida at 9:50 pm. My order number is: [protected].
Order is never delivered and at 12:30 it showed order delivered.
When i called restaurant they gave me rider number. Rider said that when he came he called a number given by zomato many times and then a lady said it is already delivered. Meanwhile between all this i tried contacting zomato so many times but there is no response from them.
Is thus the service they give. They have the worst customer support i can say now. I want my money back asap possible. And will never order from zomato now onwards.