[Resolved]  Zomato — order not delivered, no refund, poor customer service,

Address:Bangalore, Karnataka
Website:www.zomato.com

I did not receive my order (Order no-[protected]). The delivery person ones says he has delivered it in first floor and then he says he still has the order witg him. Very rude, impolite and a liar. And the chat support is pathetic they just stopped respomding. Worst part is that there is no cust care num to contact the support too. Plz process a refund. Aweful experience, a total mood spoiler.
Was this information helpful?
No (0)
Yes (1)
May 20, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2018
Zomato Customer Care's response
Dear Sir/Mam,

Upon receipt of the complaint, we reached out to the complainant and apologised for the inconvenience caused.
We assured him that a feedback will be shared with the delivery executive.As a token of apology, Zomato added 110 credits to the complainant's wallet.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7778
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information