Zomato — order not placed but amount debited from account

Address:

New Delhi, Delhi, 110073

I placed an order with zomato android app and the order placement failed but my account was debited for the amount of the order (Rs 342.56) with transaction number[protected]zomatopaytm mumbai.

The app was malfunctioning leading to a failed order placement and unnecessary deduction of funds from my account because it landed on a 502 bad gateway screen.

It's a serious matter and i request a refund immediately.