Zomato — order not received

Address:	411037
Website:	Zomato

Zomato has helped experience the worst situation in my life, i order from kfc through zomato, the order was for my 11 year old son who wanted a treat as his exams were going on. The order was supposed to be delivered at 21:17, i was at work and trying to track the order, to my surprise zomato has disabled my options to chat, even though i can see and open chat, if i type it does not get entered in the chat window, since zomato left me helpless, i thought of seeking help from kfc, spoke to them three times, first time i was lied to by promising a call back which never happened, second time i given an incorrect number for store manager at kfc kumar pacific, the third time i was lied to again by promising me a refund by mohit, finally i gave and asked my son to have a glass of milk and go to sleep, at 22:15 i get a call asking me for my address, i asked the delivery boy the original time of delivery and what happened, he was not sure why the delay was caused, i told him there is no point since my son was asleep, he said we will have the amount refunded and then zomato app notifies me that my order is delivered, so i have a hungry son who gave up on me and went to sleep, money out of my bank account, pathetic service from zomato and zomato app to tease me further that my order is delivered. To my surprise there is no way to get in touch with zomato