Zomato — order payment refund for undelivered order

Address:

New Delhi, Delhi, 110091

My Order from Easter Cravings didn't reach and they said it got delivered. My money was deducted, Rupees 742.86. My Order ID: [protected]

Please refund my money as soon as possible and stop the inconvenience that your organization and the restaurant have caused. I'm an unhappy customer today. I had called the restaurant they admitted they didn't deliver the food.

The order was placed at 8 pm, 31st December 2019, Zomato said they will deliver by 8.50 pm. When I called the restaurant they said it will at least take another half an hour. And after that when it was 10 o clock the order details showed that it was delivered.

This is the second time something like this happened and it makes me want to uninstall Zomato. If the order is accepted it should be delivered. Why do you accept it if you can't make the deliveries?

Please make a refund as soon as possible. I will keep filing complaints to as many authorities as I can until your organization does a refund.

-Prerona Mazumder.