Zomato — order rejected by delivery boy / refund denied by zomata

Address:	Chennai, Tamil Nadu
Website:	www.zomato.com

I ordered the food from sangeetha veg restaurent through zomato for the order value of 690 rupees via credit card on 11-october-2019 at 6.55 pm. I done through the registered account with zomato. My address was registered in that and this is not the first time ordered through zomato. Earlier, many times they delivered to the same address. I did this through zomato website and not through the mobile app. Today after collecting the food from the hotel, delivery boy told that he is in different location. I told that follow the complete address mention in the order/bill and ready to guide, if he has any problem in locating the address. He told that his gps location showing one address and ask me to come and collect the food there. I told that i don't know the address and ready to pay extra money to him and requested to deliver in the address mentioned in the order. He told that i mention the location wrongly. Then i contact the support person through chat. He also come in conference call and told the same reason. I told him to check my order history and previous orders were successfully delivered to the same address from the same hotel and asked how come suddenly the wrong location come into the picture. He also requested the delivery boy to hand over, but he refused to come and adamantly say no. Then i told zomato customer care person to refund the amount (Rs.690) paid already through online. They told that order was cancelled/rejected and told that as per their policy they can't refund the money. This is cheating. And i want my amount to be refunded back to me.