Zomato — Order was cancelled by the delivery boy

I ordered a Tuna sandwich from Subway, Christian Basti, Guwahati, Assam. Waited long. Since i could not reach him in his no. I texted him. The name of the Delivery boy was Saidul. A message pops up that my order has been cancelled. Then i called him again, and he said i called you several times, could not reach you, so cancelled the order, wheras i have mentioned the address as Luit enclave, 4th floor. Bt he didnt arrive here. It was his duty to do so. Moreover, I want my refund of Rs. 275.00. Saidul told me "i dont know, you talk to Zomato". If my money does not get refunded, i would file a complaint in the police station against Zomato.