Zomato — order was undercooked and taste was pathetic

Address:

perumbakkam, Chennai, Tamil Nadu, 600100

Yesterday i ordered one three cheese pasta from my nearby outlet name irfi cafe in 186 rs..my order no was [protected].First of all i got my order in 1 hr 15 mins ..even though the outlet is hardly 5 km from my place the the entire pasta sauce was spilled and outside in bag..when i asked the reason to delivery boy he told that my bike broke down thats y i was late its a cafe fault they didnt do the packaging properly.i rejected the order .i argued with zomata chat service which is not available anytime and needs to wait atleast 10 mins for every reply got ready to initiate my refund as they were not ready to reorder from there side.Then i reorder the same pasta from same place and my order no was:[protected]..that come on time but the quality of pasta was so pathetic it seems to waterly no taste at all the sauce was uncooked ..it was waste of money.I asked the chat service person about this and as usual they have patent answer sorry for inconvenience.I have escalated the issue someone will get in touch with you.i cannot help more than that first of all i have to waste my 2 n half hour and also atlast i ate bread at home..i threw entire pasta in dustbin it was so pathetic.
But i want to raise the complain about the customer care service they provide is horrible