Zomato — ordered food but it is not delivered neither money refunded

Address:

Visakhapatnam, Andhra Pradesh

On[protected] ordered mutton biryani from hotel alpha (Jagadamba junction) of vizag and delivery address was clearly mentioned along with the flat no, as per the delivery person he tried calling as phone is not reachable he didn't delivered please note we are there in home no one came for delivery, as we called for refund zomoto care was saying that they unable to refund the money, didn't understand whats the if address was clearly mentioned why cant they deliver direct to given address