Zomato — Ordered Food From Zomato did not get food and also did not get refund

Address:

#167, Krishan Kripa , Akkipet , Bangalore 560053

I Ordered pizza on 31st dec I payed 1221 rs online and I did not get pizza, and after few hours I get call from mojo pizza that my order is cancelled and just after that its been marked delivered and I reached customer support they said I will get coupon and I will getting email in next 48 hrs, I waited and next day same issue and the agent told me wait 24 hrs and then the next day I not able to connect to the chat team, I just break my head with chatbot and [##12004669##] Refund Query OrderId:[protected] is the ticket raised but no response from zomato contact me [protected]