Zomato — paid but food not received at delivery address as ac 169, street no 47, new town, kolkata | |
Dear sir/madam, No person (Delivery boy) was not come to this address as ac 169, street no 47, new town, kolkata along with food as per my order ([protected]). The boy gone to another address/location which as directed by zomato gps that was wrong address/location as well as zomato cancel the order for that reason, this is not my fault. Tomarrow night we were sleeping without food. Now zomato do not want to refund the amount as i paid through credit card. Now i claim as rs. 10000 against fraud and harassment. Was this information helpful? | |
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Zomato customer support has been notified about the posted complaint. Jan 08, 2020 Updated by prithwirajadak i booked the order ([protected]) at AC 169, street no 47, new town, kolkata, from Cj's Kuche on the dated 20th Dec 2019 at 9:41 according to that we didn't made the food or my wife didn't fit for that on that time. Around 10:30 PM delivery boy told me that he didn't search my house as per his GPS track whatever marked by Zomato app that address was near ECO park and it was 5 km (approx) apart from my house, at that time i told him (delivery boy) my booking address as AC 169, street no 47, new town, kolkata and delivery boy replied to call zomato customer care. I talk to customer care along conference with the delivery boy that i explained about wrong GPS navigation but nobody didn't notice my problem. I request to delivery boy to pay extra if require because my food was very much essential other wise we couldn't take dinner. After long request/discussion my order was cancelled by customer care as well as sleep without taken dinner.On that day customer care told, i put wrong delivery address thats why cant get refund the same amount as Rs 464. You are kindly requested please prove that your delivery boy gone to my delivery address as AC 169, Street No 47, New Town, Kolkata. It was cheating with me by Zomato. Now i claim as Rs 10000 against Fraud/cheat/harassment.  | |
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