Zomato — paid in online, even delivery boy demanded for money

Dear zomato. I have ordered for food on 23/09/2019 @ 9;42 pm
Order number is [protected]. I have paid for the food by online payment. But when the delivary boy came he demanded to pay for cash by saying he did not get any money, if paid online is confirmed by hotell, thell refund the money. I have showed the transaction details, still he demanded, and i have paid by cash also. Please refund the money which paid in online.
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Zomato customer support has been notified about the posted complaint.
Sep 30, 2019
Updated by Santhosha Nazare
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On 22sept at 9pm, 10:16 and 10:22 I order two pizza-(margerita and golden corn) @151.40. But the very first order was cancelled on its own. I called the Domino's they said you will get your money back. Even though with the other too the orders hadn't received by me. So I canceled my order. I have the screenshots for the same.

I tried to talk to ZOMATO support chat. They took all the information but they are not responding. Also they are not giving me the option of typing my quests to them. No agent is appointed to me

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