Zomato — Paid online Rs1217 and did not receive my food

Address:

Burger King, City Centre Mall, MG Road, Gurgaon

Dateof the incident: 11th August 2022
Order number: [protected]
Description of the incident: I had ordered food worth Rs1217 yesterday from Burger King, MG Road, Gurgaon. Im extremely disappointed that since the order had to be done online, i did so but neither did i receive my food and i also lost my valuable money. The chat bot on the Zomato app says that the delivery guy tried calling me, but i really havent received any calls. and if he couldnt reach out to me, he could have rang the house bell. this is very unproffesional and it is a serious matter. this is the reason people dont trust online payment. please resolve this asap. It wasn't even about one burger. I had ordered 17 burgers to them and the app shows rejected even though there was no contact with me.
Resolution Required: I should be refunded back my money.