Zomato — pathetic chat support and delayed delivery

Address:	Gurgaon, Haryana, 122003
Website:	Zomato

On contacting the chat support team upon non receipt of my food, the support associate simply wrote that the same will be delivered in 10 — 15 mins without a slightest hint of apology for the delay. When i stated the same to the associate, that person sent a sad emoji as if he/she was making an informal chat. Such unprofessionalism was not expected from zomato.
As i write this conplaint, i still havent received my order!