Zomato — pathetic delivery and care less behaviour of customer care

Address:

New Delhi, Delhi, 110075

I have order dinner on 11th august around 8.30 pm, till 10.30 pm the order was not picked by the delivery person whereas the restaurant confirmed that food was ready for pick up within 40 mins after placing the order. Several calls and messages got exchanged but no resolution from zomato customer service. The delivery boy named amit kumar never picked my calls. Now at 10.30pm i again called up the restaurant to confirm whether my order was picked up or not, the restaurant confirmed me that the delivery has picked your order 5 mins back but the to my surprise the order was never delivered to me and reply from zomato team is "sir apologies request you to cancel the order since the delivery boy is not responding". I had some guest at my place and what an embarrassing situation in front of guests. I was so pissed & annoyed and have no clue that what do i do at 11pm in the night most of the other placed must have closed for orders. After so many calls and messages my order automatically got cancelled by zomato. This is the second time i am facing this situation with zomato.
Would certainly not use zomato again and never recommend to anyone. Pathetic team, customer service is just useless. How come zomato recruit such people??? You should close your services since to can't give service.
Piyush
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