[Resolved]  Zomato — pathetic services and unhelpful customer care

Address:	Pune, Maharashtra, 411027
Website:	Basilia Pizza (Stone baked)

I had ordered a pizza from this restaurant for the first time from zomato and the experience was pathetic. I not only got the pizza cold but also burnt. When i tried calling and explaining this to the manager, they said the pizza is like this only and we can't give you the fresh one again but after a long chat they told that they will deliver a new pizza or they will ask zomato to refund my money. When i contacted zomato, they not only took delay in responding but also did not help at all. They did not even call me once to resolve the issue. They refused to give the tentative time for refund. But they said after connecting with the restaurant i will definitely get the refund. But alas, these people only take money from customer for cheap food quality and fraud. This is such a pathetic behaviour. I have ordered food online always, but have never faced any experience like this. None of the restaurants gives you anything which is burnt. This restaurant is not only no value for money but also has pathetic food quality. I will share this to every social media and blog now. Since you could not help me with my refund.