Zomato — payment has been taken repeatedly and order not successful .

I have paid for an order today through Paytm - though paytm deducted the amount, the order was not successful. Zomato customer service says this is due to payment failure. The same thing happened last week and my payments through credit card, Paytm Andrew lazy pay all got deducted but orders were unsuccessful. Then also Zomato customer service said this is due to payment gateway failure and that the money would definitely get refunded . To date nothing has got refunded . Zomato are cheats and liars ! This app should be shut down . Now I don’t know how to get my refund. As they just communicate through a chat and that too doesn’t resolve anything .