Zomato — poor quality food for the 3rd time

The chat support system isn't working. Its been 5 hours now i have problem with my order, it was burnt. Whenever i use the zomato support system the computer machine replies and while contacting to the agent it shows that chat wait time is 1 minute but the agent never replies back. Its been the 3rd time its happening to me when it doesn't support. Not expected this type of service after waiting for half an hour i got the food burnt.