Zomato — promised promo code not received of rs 145

First thing they served me food with insect then they denied to refund on main source. Then they agreed to refund by promo code. They given me promo code of 320 rs for one time use. I used this promo code and ordered something with 159 rs but they used whole 320 rs promo code for this. This means i lost 161 rs. Then they agreed to give me another promo code of 161. And then they given me promo code of 16 rs. I thought they had typo mistake. Then they agreed that they will return 145 rs. After one and half month of follow up now they are saying we have given best possible resolution.

I want my money back on my account. Got worst support ever following up this from last 1.5 months

Mail :

Bikash bhuiya (Zomato)

Nov 30, 6:50 pm ist

Hello,

Hope you're doing well.

This mail is regarding your order id - [protected] with gwalia sweets.

With regard to your concern, we would like to inform you that as we have checked your status. We are really sorry for the inconvenience.
The best resolution has been provided from our end. Hence, we are unable to adjust in this case.
Do let us know if there is anything we can help you with.

Regards,
Bikash bhuiya
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Mail : when they agreed 161 rs promo code.

Hi,

This mail is regarding order-[protected].

From the query raised i understand that you did not receive what you ordered from gwalia sweets. While receiving wrong order is rare, we have already spoken to the restaurant to ensure this doesn’t happen again.

We would like to inform you that promo of inr 161 has been added to your promo wall which will reflect within 24-48 hours. You can use it to get flat discount of inr 161 in your next order and it will be valid for 30 days and can be applied on any restaurant.

Do let us know if there is anything we can help you with.

Regards,
Ankit
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Mail : when they agreed 145 rs promo code

Jaspreet kaur (Zomato)

Nov 9, 8:32 am ist

Hi sagar,

Greetings from zomato.

This mail is regarding your order id - [protected].

With regards to your concern we would like to inform you that we have added remaining promo worth 145 of which you will receive a text message in your registered mobile number within 24 hours and promo will be valid upto 30 days. We always aim to provide the best customer satisfaction to all our foodies and will keep working hard to ensure this.

If still there's anything else we can help you with, please reply on this mail. For a quicker resolution, do ping us on the in-app chat support.

Regards,
Jaspreet kaur