Zomato — refund against cancellation

After ordering, the delivery agent requested me to cancel because he wanted to eat dinnner, which i did and now zomato is saying their new polices don't refund. Their response is so arrogant they think we (Customers & restaurants) can't survive without them, the chat agent had the audacity to tell me that 'nothing is going from his pocket ' if i complain. Please let's show the power o[censored]s consumers. Just in case zomato even reads this.. Today your ceo came out in the open urgung restaurants to stop #loggingout.. Days are not far away when customers will log out..