Zomato — refund amount not initiated

Address:	Khordha, Odisha, 751021
Website:	Zomato app

I ordered food on 25th november through zomato and after 30-40 min i received a notification that the restaurant cancelled my order. And then when i contacted zomato they said the refund amount is initiated and will reflect soon. But after a week when asked for refund amount they are giving exuses that they were not able to contact me at the day of order and we cannot refund the amount.