[Resolved]  Zomato — refund and delivery

Address:

682p13

I had ordered my dinner worth 616 rupees today and despite of waiting 2 hours the order wasn't delivered. After contacting the customer service of zomato, they inform me that the order will be delivered in another 10 minutes since the past one hour. When i ask them for refund when they are clearly at fault they offer me 154 zomato credits as a token of apology which i strongly refused and asked for full refund. They simply denied and said it was not in their policy to refund. I am so disappointed. Such frauds and cheaters. I am so pissed.