Zomato — Refund ASAP

Address:

N. C. H. Colony, Kanjurmarg west, Mumbai -400078

I ve given an order 14 sep 2021 at 11:32 from zomato to Ovenstory Pizza and amount was paid of Rs 399.25/-. From Ovenstory pizza kitchen team had called me and they informed it will not get dilvered by zomato. If you want than try with swiggy so i asked them to refund the amount so those people said we cancelled your order and zomato will refund ur amount because you place the order from zomato. So next morning when I checked zomato app it was showing order dilvered, I contacted there executive had a conversation he checked and gave assurance it will be refunded within 5-7 days. I waited after 2 weeks I again had a word with there executive again they said refund was initiated again 5-7days. After completing the tym period one more guy in 2-3 days. From 14 sep till 17 Dec 2021. Today again I talked to there executive they inform me to send mail to [protected]@zomato.com. If i ve to send a mail than they would have said it earlier Or what is the use of there support team which was connect through app. 94 days had completed till now I didn't received any refund. So kindly check on this case.