Zomato — refund denied

 
2 Reviews
 Soumia Menon on Jan 3, 2018
On 1st jan i placed an order through zomato for lunch... After an hour i get a message no delivery agents available hence cancelling your order... I tried again in the night same thing waited for an hour and then they cancel... Disappointing service..!.. If they dont have delivery agents they should have informed the very first instance itself... You make people wait untill lunch time or dinner time is over to release u are not equipped to handle the order... What is worse is their executives who are supposed to help us are not even apologetic... Banu and ashish... Ashish went as far to lie... Both these agents were least bothered... Horrible service... Zomato should close down their business or hire representatives who understand customer service... They have also refused to grant a refund for food i havent received

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Comments

I ordered food via zomato website..its been 2 days i didnot get the food or money..pls help no one is helping and you guys are even not reachinh out.

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    Customer satisfaction rating
    22%
    Complaints
    364
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    Resolved
    72
    phone
    +91 83 7509 7031 [South]
    +91 83 7509 2754
    +91 11 3080 6376
    location
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    Zomato - refund denied