Zomato — refund for an order that was cancelled because of negligence of the delivery executive

Namita Tekumalla

from Mumbai, Maharashtra

Address:

St.8, Habsiguda, Hyderabad., Hyderabad, Telangana, 500007

So i ordered a pizza on zomato and 40 minutes later, the delivery executive calls me to tell me that i should cancel my order because the restaurant does not have the dish i ordered. I asked him about the refund and he said it will be given. I cancelled my order and contact them about the refund to which they reluctantly refused saying i cancelled it because of my personal motive and the refund will be not be given. The behaviour of the support chat wasn't cooperative.

Was this information helpful?

No (0)

Yes (0)

Zomato customer support has been notified about the posted complaint.

Related Zomato reviews

View all 7789 Zomato Reviews

Comments

Karthick Official

from Noida, Uttar Pradesh

Please help in getting the refund for the wrong order placed and the same is applied without promo.

I have paid 500++ kindly do the needful.

Order details enclosed in attachment

falcon00a

from Mumbai, Maharashtra

The food that was provided was not even properly made. The ingredients were totally bad and was having a bad smell. Whole food was even not packed properly whole food was spilled all over the box. Very bad service from zomato. And no contact option has been given to complain for the food that was given.

.neerajkumar

from Mumbai, Maharashtra

Sir Anil tl ne humari I'd be band ker de or humari payment bhe nahi aaye I'd band ker de to Koi bat nahi per humara payment to Hume de do Ye Tlbhut batameze kerta h riders ke sath. Sir login no [protected] please halp sir only payout de do please raply
Kya ye inshaf h Zomato me kam Keene ka Jo I'd be band or sallery nahi de