Zomato — refund for cancellation of my order

Address:	380008
Website:	Zomato

I ordered burgers from zomato and i wanted to cancel the order so i called the restaurant owner and he didn't picked up... Then i called delivery boy and told him to cancel the order... So i got a call from customer care executive from zomato and he said ur order will be cancelled and u have to pay some cancellation charges on next order so i confirmed with him that will i get full refund so he said yes u will get full refund and will have to pay cancellation charges on next order and so i cancelled the order.. Than zomato didn't refund me the amount saying food was ready and we won't refund you... I am not mad that i would cancel my order to waste my money... I mailed and contacted them but they didn't give any resolution and just fake promises... They even cheated me one time before... They are just to so fraud