Zomato — refund for multiple rejected order

Address:	Chennai, Tamil Nadu, 603103
Website:	zomato.com

In 17th november i tried to place an order of amount ₹191.25 by debit card from zomato but order was rejected for 3 consecutive times. I got refund of the last rejected order within 2 hours. It's been a week but haven't received any refund in my account even though they claims to have refunded it. Again in 19th november i tried to place order of amount ₹107.8 again it got rejected and they claims to have refunded it but the amount doesn't reflect in my bank.

1) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- not received
2) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- not received
3) date:- 17th november, order no.:- [protected], amount:- ₹191.25, claim:- refunded, in reality :- received
4) date:- 19th november, order no.:- [protected], amount:- ₹107.8, claim:- refunded, in reality :- not received