Zomato — refund issue order number [protected]

Address:Chandigarh, Chandigarh

I placed a order of 397, within 5 minutes i placed cancell request, but zomato charged full amount by saying the food is prepared now it will get waste.
I called to restaurant before cancelling the order and they told me the food is not prepared yet. Then how can zomato say that food is prepared and where is food wasted.
Now to whom money is paid.?
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My order number is [protected] . I cancelled ordered and reordered paying for both the orders. Kindly refund my amount
I had placed order from zomato app, zomato app redirect the order to delhi branch and i had placed the order for faridabad branch, if the faridabad branch was closed they need to refund my money . i had contacted to chat support
they are not understanding the concern .moreover they are disconnecting the chat .

i need to refund the my money

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