Zomato — refund issues zomato

Address:Pune, Maharashtra, 411045

I had ordered on 17th mar'19 from restaurant mothers kitchen in pune balewadi. The restaurant rejected my order and executive mentioned saying it will refunded back in 2 - 4 working days and today the support team says no amount will be refunded and it's our policy. What a clueless support and no action.

Nobody is able to solve and the support us utterly rude and denies the refund before even listening to issue.
Is this a loot?
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My order id [protected]. I ordered it today at a restaurant called Freedom Corner. After the transaction my account got deducted and was successfull as per my bank but it was written transaction failed in my zomato order list. And the order was not initiated at the restaurent as well, i've already called. Please check it, i want a refund.

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