Zomato — refund not credited

Address:

Agra, Uttar Pradesh, 282002

I had placed an order on 19.12.2018 to chat chowpaati. The payment got deducted twice. The zomato customer team is saying that they have generated a refund vide 75503728355025508592811. On getting the same checked with bank they are denying any return of amount.

Such instanes have happened in passed and have been resolved amicably. But this team there is no cooperation from zomato. Its a bald lie that a refund has been generated as had the same been generate bank would have provided the same.
All the customer executives are rude and provide no proper reply.

Order id-[protected]