Zomato — refund not initiated,wrong information by delivery guy to zomato

Address:

faridabad

On 26th july i ordered food via zomato, afterwards the delivery guy canceled my order, so i called him up to check what's wrong, he said the restaurant couldn't prepare my complete order so he canceled my order and when i conveyed the same to zomato support system they fined me the amount which i already had paid for the food via debit card. They said they were not able to contact me that's why they canceled but when i called the delivery guy he said the restaurant couldn't prepare my food that's why he canceled it. They said later that my refund is complete which was a lie.. #[protected] is the order number.