Zomato — refund not received after lots of emails

Address:

Mumbai City, Maharashtra, 410210

Order id [protected]. Order was rejected by restaurant but refund not received already emailed 5 to 6 times and chated with support team. They are saying i was not contactable hence they cancelled food. But this is not true. I called the restaurant and they denied to deliver food due to menu issues.in the mail the screen shot and call recording between me and restaurant is already attached but dnt know why they are not refunding my money.