Zomato — refund not received and unethical behaviour and awful customer support experience

Website:

zomato.com

The delivery boy wasnt able to contact me aand he returned back and i called his number and it wasnt going thru and it was an ivr to zomato merchant line. And i contacted phone and chat support they said order will be cancelled and balance will be refunded within 24 hour, then after a week when i contacted chat support i was informed to contact the email team and they havent replied after my first email and i habe sent so many follow up emails aand no response for that. Now zomato app shows that your order declined by restaurant as your number was unreachable we can not process your refund as food was prepared by restaurant. After this event i am totally disappointed with zomato please help.

Order id: [protected]