Zomato — refund not received despite assurance

I had placed an order using zomato specifically mentioning the address different from from GPRS location as had some guest at my home but ttheir rude zomato valet denied to deliver at the mentioned address stating that he will deliver at the location depicting from GPRS. And Zomato is not refunding my amount they have hand in gloves with their executive fool the customer.
Now just received one reply that you were not at the location mentioned as delivery address whereas the correct fact is the zomato valet never delivered to the delivery address that idiot was arguing and said will deliver at the location as per GPRS.
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Zomato has got as excuse that I was not at the delivery address.

Please understand your business is provided and growing by customers not by zomato valets and its high time you should accept the fault and refund the amount
Order ID [protected].

this is the way zomato is hand in gloves with its employee fooling the Customer by providing offers and on side looting the customer