Zomato — refund not received despite assurances

I had ordered with greener side on sunday 09.06.2019vide order ID[protected]. The zomato valet refused to deliver at the address mentioned be me saying that i have asked for delivery at another address. he lied that i asked for different delivery address. I have been receving delivery at the same address. Zomato chat was not working at that time. Mails are not replied to . I was deprived of food as well my hard earned money. Later on zomato chat I was assured my refund is initiated but haven't received the same. Everyday there is new executive to whom I have to explain the querry and he/she assures refund but not received.
Its my request to zomato to train their valet to locate the address, the customer is penalied for their mistake.Further, they should accept their mistake that they could not locate the address not that I was not their or I mentioned wrong address the screenshots of assurance.
Kindly refund the amount and take action against ur valaet Mr. Manoj