Zomato — refund of 229 for order rejection by zomato.

Sid Naik

from Mumbai, Maharashtra

Address:

Hotel Santosh, Shop No: 4,5,6,7,8,9 and 23, Sudhanshu Chambers, Opposite Kalyan Railway station, Kalyan West, 421201

Hi

I placed an order with an order id: [protected] on the 28th of july, 2019; however, hotel santosh, kalyan, maharashtra after half an hour from then rejected the order stating that your address is not within our delivery boundaries. When i placed the order, i ensured to manually type the entire address in their app in the delivery adddress field. Inspite of that, zomato i do not know from where just added manisha nagar to my address; however, despite the fact it got added to the address, is it not their responsibility to read the entire address with the post code? It is completely their fault. Not only have they got a flaw in their app, but also the employees working for them are incompetent. They at the first place should not have accepted the order for which i waited for more than half an hour and was unable to even munch on to the food that i ordered. I was left starving. The customer service executive also took the delivery boy on conference call about a quadruple times and inspite of the delivery boy reaching my home location successfully refused to deliver the order. They say that you mentioning the incorrect address lead to food wastage and we shall deduct almost the entire amount. I mean for what would they deduct the entire amount? For their fault, if they are looting the customers in this manner, then a day will soon arrive when they will create a monopoly in looting people in the food business. I say this with conviction, as when i was about to register a complaint against zomato with you, i saw several other more or less similar complaints against them. They have now got accustomed to deceiving customers and will continue doing so, if you as an authority do not impede them from doing so. Hence, please help me in this case and not only i demand a refund of the entire amount that i spent that evening of ₹229, but also a compensation from zomato to me to have kept me waiting for so long and rejecting the order.

I have enclosed the screenshots of it for you to get unambiguty on it.

Highly appalled

Sid naik

+3 photos

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Zomato customer support has been notified about the posted complaint.

Aug 04, 2019

Updated by Sid Naik I have not even received a single penny from them yet. Please consider this as well.

Aug 06, 2019

Updated by Sid Naik Zomato also has shared my number and complaint details with some fraudsters and they kept calling me up from the following number: Fraudster,[protected], Bihar. Once when I picked the call up, they said you filed a complaint against Zomato and I am an executive from Zomato itself and requested me to help him with my bank details to which I said, you would have it with you, then why have you asked it from me now? To which he disconnected the call abruptly. Zomato is the most ridiculous entity I have ever come across. Just because I filed a complaint with you, they are now providing my number and details to the fraudsters.

Aug 10, 2019

Updated by Sid Naik How do I get to know that they are working on my complaint? There is no response whatsoever from Zomato on the status of the refund of ₹229 that I am supposed to get from them.

Aug 10, 2019

Updated by Sid Naik 28th of July, 2019 is when I placed an order with Zomato, which never was delivered and the money was still deducted from the account, considering that, its the 13th day today. I do not know what is Zomato doing? They are just prolonging things, thinking the customer would mellow down. But, they fail to understand that they are only aggravating it here, as I see no reason to hold the case for so long when they are at fault.

Aug 10, 2019

Updated by Sid Naik [protected] is my order id.

Aug 14, 2019

Updated by Sid Naik 17th day today, still no outcome.

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Comments

Sid Naik

from Mumbai, Maharashtra

Zomato also has shared my number and complaint details with some fraudsters and they kept calling me up from the following number: Fraudster,[protected], Bihar. Once when I picked the call up, they said you filed a complaint against Zomato and I am an executive from Zomato itself and requested me to help him with my bank details to which I said, you would have it with you, then why have you asked it from me now? To which he disconnected the call abruptly. Zomato is the most ridiculous entity I have ever come across. Just because I filed a complaint with you, they are now providing my number and details to the fraudsters.