Zomato — refund of money for a failed order

I made a payment of 109 rs for an order on zomato. Money got deducted but it's not showing in my orders list. When i contacted chat support, there is not reply from them after waiting for 2 hours. Not able to reach them on customercare numbers as well. Payment reference number is igaenbtnf8. Refund my amount in in time otherwise i will file a consumer case.