Zomato — Refund o[censored]ndeliverable food

Address:

Rambhau vittal chawl, 2/2,Opp corporation Bank

Zomato people auto selected for self pickup from restaurant and im pregant cant go to self pickup i every time order food online home delivery.
And same thing i requested to the malgudi restaurant as well why automatically it got selected for self pickup where as ther was already option of home delivery with precaution.. After payment the buzzer came for self pickup.in thi rain how will i go n self pickup for instructions i called restaurant that how is this possible they tols zomato does not have delivery boys that time they auto arrange for self pickup to customers and they then don't refund saying restaurant prepared the food cant refund it.
Means this is total harrasment for customer i paid 550 rs without getting food delivered they said that we wont refund you the money.
I need refund of my money is not easy to earn ask them or i will file case against them.