Zomato — refund on cancellation

Address:Mumbai City, Maharashtra

I had ordered food from aj foods on 23 november and made an online payment.
But i cancelled it in 5 minutes before the food hadnt been started to be made.
Its been more than a week now and i havent received the refund, on chatting with the zomato chat in the app they said there is no refund policy. My friends have received payment after cancellation so why cant i receive it too.
Please look into the matter
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