Zomato — refund on cancelled order

Address:

245-246, B/3, kasturi plaza, manpada road, dombivli east, Thane, Maharashtra, 421201

I placed an order of cake and same got cancelled by mistake. I requested that kindly refund the amount orelse am ready to self pick it up. They are not agreeing to the same even after saying a lot many times. Also there would be no wastage of food for which they are charging me penalty. This type of response is not just acceptable from their end. I am a regular customer and such poor response from their side is just not fair to us