Zomato — refund on denied order

Address:

Ranchi, Jharkhand, 834001

I ordered food from zomato on 21st october in ranchi. The order was first accepted and then suddenly denied by the restraunt. When i contacted customer support they said that the refund could not be initiated as i was unavailable to receive the order and my phone was not reachable. I confirmed with the restraunt and they said that they were not accepting any online orders for 99 combo from zomato and my food was not even prepared. My refund status also shows a big lie.. I mailed on [protected]@zomato.com but got no response