Zomato. Failed a million times and yet stays a favorite for many!!
I haven’t received my refund for 450 bucks for an order placed on 26th october. I was being casual all this long and just checked in between and forgot all about it.
Beginning of month when i checked my statement, i realised the refund still isn’t there. I asked zomato who told me i need to check with bank. I never bothered thinking it would reflect.
Today i call the bank for some work and a delivery from a restaurant with a zomato tape made me ask the bank about the refund. They had no information. They asked for a mail to be sent at the disputes id with a screenshot from zomato mentioning the initiation of the refund.
Now comes the horror. I ask zomato to mail me regarding the refund and i am told, they can’t. Instead, i need to mail them my bank statement from 1st october onwards so that they’re sure that i haven’t been refunded in real and they hey could manually do it. I asked for an email address to escalate the hilarious demand of theirs and instead i am repeatedly given the email id to mail the statement at.
Really? Is this even real? Pinch me please!!!
Ps, this isn’t the first time they’ve asked for an evidence! Was this information helpful? | 
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