Zomato — refund pending - wrong reason given

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I ordered from Mithas and they picked my order. My address mentioned was
A-89, Maquette Consulting Group, second floor, sector -65, noida, indirapuram.

Mithas picked up my order only to realize they cannot deliver in noida so they cancelled my order. Reason stated - customer was not present at the address.
This is so mean!
I contacted the customer care and have followed up some 5 times by now.
Everytime, they say- it is escalated and you will get refund soon. That soon never happens.

It not a huge amount but this is not acceptable. I want my money back.
Meenal
[protected]