Zomato — refund refused after not getting order for more than 2 hours

Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: on 16th nov i placed order on zomato as mentioned the order no. Above to tau ka dhaba gurugram.. After waiting 1 hour zomato valet told me that tau ka dhaba not making the food and it'll take another 1 hour.. My guest were waiting and i have to feel ashamed and valet told me to get order cancelled and i will get refund.. I cancelled the order and it reflected there that i won't get refund but why should i wait for 2-3 hour so i cancelled and contacted customer service and 3 agent told me i can get refund and it will be done within 24-48 hours still i am having issue and didn't got refund.. And when i contact now to zomato they disconnected the chats thrice without my approval and my 829inr is stucked after being promised i can get it..

It occurred on: 16/11/2019

Just want 829rs back

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Jafar rizvi